Cours secrétariat bureautique l’anglais technique, tutoriel & guide de travaux pratiques en pdf.
PART 1/ GENERAL REVIEW
COURSES AND PRACTICES
PRESENT SIMPLE & PROGRESSIVE
PAST SIMPLE & PROGRESSIVE
PRESENT PERFECT SIMPLE & PROGRESSIVE
PAST PERFECT
INFINITIVE OR GERUND
PASSIVE VOICE
THE FUTURE
CONDITIONNALS
COMPARATIVE AND SUPERLATIVE ADJECTIVES AND ADVERBS
REPORTED SPEECH
MODALS
CAN, COULD & BE ABLE TO
MAY & MIGHT
MUST & HAVE TO
OUGHT TO & SHOULD
HAD BETTER & NEEDN’T
ADJECTIVES
RELATIVE PRONOUNS & CLAUSES
PRONOUNS AND POSSESSIVES
PERSONAL PRONOUNS
POSSESSIVE ADJECTIVES
POSSESSIVE PRONOUNS
REFLEXIVE PRONOUNS
RECIPROCAL PRONOUNS
WORD GAME
PART II/ FUNCTIONS
MEETING PEOPLE
TELEPHONING
COMPANIES
REPORTING
SOCIALIZING
MEETINGS
MAKING ARRANGMENTS
DESCRIBING TRENDS
BUSINESS TRAVEL
READING TEXTS
BUSINESS GLOSSARY
ENGLISH/FRENCH
FRENCH/ENGLISH
LIST OF USUAL IRREGULAR VERBS
BIBLIOGRAPHY
…..
The business letter
Instructions
– There is no such thing as ‘business English’. In the past business letters were full of such meaningless phrases as ‘esteemed inquiry’, I enclose herewith’, ‘We have perused’, ‘ I beg to acknowledge’, ‘your earliest convenience’, ‘ I hope I may be favoured’ etc. You may very occasionally come across bad letters written today which contain phrases of this sort. Never attempt to imitate this style of writing. Your language should be simple and clear.
– THE HEADING This differs in one important detail from the personal letter. The name and address of the person you are writing to must be included beneath your own address but against the left-hand margin. This is called the ‘Inside Address’ and should be exactly the same as the one which be appear in the envelope. If you writing to a man, his name should appear as ‘Mr E. Jones’ or ‘E. Jones Esq.’ (Esquire). This latter form of address is in general use and is usually preferable. When writing to ladies the usual title is used :
i.e. : ‘Mrs J. Robinson’ or ‘Miss J. Robinson’.
Very often you will not know the name of the person who will read your letter. In this case you may address your letter directly to the company concerned: e.g. Jones, Brown an Co., Ltd., (‘Co.’ and ‘Ltd’ are the usual abbreviations for ‘Company’ and ‘Limited’.) When you are writing to a particular person in a Company or other organization and do not know his or her name, your letter may be addressed to ‘The Manager’, ‘The Director’, ‘The Principal’, ‘The Headmaster’, ‘The Secretary’, etc? as the case may be.
In business letters the ‘Block Style’ of address is becoming more common and should be preferred.
– THE SALUTATION If the person you are writing to is known to you, you may begin ‘Dear Mr-‘, ‘Dear Mrs’, ‘etc. In all other instances, you should begin ‘dear Sir’, ‘ Dear Sirs’, or ‘Madam’, ‘Gentlemen’ or ‘Sirs’ as the case may be.
– THE BODY A business letter usually has four main parts:
Reference
Information
Purpose
Conclusion
(a) Reference you should begin your letter by referring to a letter you have received, an advertisement you have seen etc., or to an event which has prompted you to write.
Here are a few usual phrases:
Thank you for your letter of June 3rd.
Many thanks for your letter of April 24th.
In your letter of May 22nd you inquire about….
It was a great pleasure to receive your letter of June 22nd that…
In replay to your inquiry of Oct. 21st , I regret that …
I read your advertisement in last Monday’s issue of ‘The Commercial Gazette’ and …
You may remember that I visited you last year when I wax in …
I was surprised to learn that …
I recently attended Hanover Fair and …
I recently called on your agent in this country to ask about … but he was unable to help me.
(b) Information In the second paragraph it is sometimes necessary to supply more detailed information, which is related to the ‘Reference’.
(c) Purpose Here you must give the reason why you are writing your letter. You should state clearly what you want. Take clear to answer closely the question that has been set.
(d) Conclusion as in the ‘personal letter’ it is customary to ‘round the letter off ‘ with some polite remark.
Here are a few useful phrases:
I am looking forward to hearing from you soon.
I sincerely hope you will be able to help me in this matter.
I enclose the sample of the material you require.
I do hope I am not putting you to too much trouble.
I shall not act until I have received instructions from you.
I would greatly appreciate an early reply.
I enclose a cheque for 25 § to cover costs.
Would you please let me know as soon as possible whether you would be willing to …
I would suggest that you come and see me in person on …
I would suggest that you come and see me in person on …
Please accept my apologies for the trouble this mistake has caused you.
– The subscription Where a letter is beginning. Dear Sir/Sirs/Madam, you must end with the
words ‘Yours faithfully’. When, however, you address a person by name – even if you barely know him – you must conclude with the words ‘Yours sincerely’.
– THE SIGNATURE Sign your name clearly In full in the way you whish it to appear on the envelope which will be addressed to you in reply to your letter.
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